Shipping policy

Thank you for choosing Initiate Motorsports for your purchase. Please take a moment to review our shipping policy to ensure a smooth and satisfactory shopping experience.

1. Handling Time:

  • Orders can take up to 10 business days to process and ship from our facility. This handling time allows us to prepare and dispatch your order with care. For custom parts expect a 2 week lead time.

2. Domestic Shipping (USA):

  • Once shipped, domestic orders within the United States usually take an additional 7-10 business days to arrive. Please note that unexpected delays due to weather, holidays, or carrier issues may occur.

3. International Shipping:

  • For international orders, please be aware that delivery times may vary depending on the destination country and its customs process. International shipments may take between 20 to 30 business days for delivery.

4. Cancellation of International Orders:

  • We reserve the right to cancel international orders if shipping restrictions or complications arise. If your order is affected, our customer service team will reach out to you promptly to discuss available options.

5. Shipping Providers:

  • We partner with reliable carriers to deliver your orders, and we may choose the most suitable shipping method based on your location and the nature of the products you ordered.

6. Shipping Confirmation:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow 5-7 business days for the tracking information to update.

7. Incorrect Shipping Information:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. If an error is found, please contact us immediately to correct it before the order is shipped.

8. Delays and Force Majeure:

  • While we strive to meet the specified delivery times, unforeseen circumstances such as natural disasters, customs delays, or other force majeure events may affect delivery times. We appreciate your understanding in such situations.

9. Shipping Costs:

  • Shipping costs are calculated during the checkout process based on the weight of your order and the destination. Any applicable customs duties or taxes are the responsibility of the customer.

10. Contact Information:

  • If you have any questions or concerns regarding your order's shipping status, please feel free to contact our customer service team at info@initiatemotorsport.com

By placing an order with Initiate Motorsports, you agree to and accept the terms outlined in this shipping policy. We appreciate your business and look forward to serving you!